FAQ

Are your technicians certified? Yes. Our company and lead crew technicians are certified with the IICRC - Institute of Inspection, Cleaning and Restoration Cerification.

What is your method of carpet cleaning?
 
Timothy's uses high quality, truck mounted systems using the hot water extraction method (aka steam cleaning). The process: Water is heated to a high temperature & shoots the cleaning solution into the carpet at high pressure. This breaks up the dirt, bacteria, pollens, etc in the carpet. Then the machine uses high suction to draw the dirt and cleaning agents out of the carpet. Shaw Industries, one of the world’s largest carpet manufacturers, “recommends the hot water extraction system, which research indicates provides the best capability for cleaning.” By washing & then rinsing the carpet with hot water, the carpet is cleaned completely. Cleaning with any other technology may void your carpets warranty, as many carpet manufacturers will only cover the warranty with steam cleaning techniques.

Is having the right equipment all a company needs to clean your carpets properly?
 No. Many companies own hot-water cleaners but not all companies teach their employees how to use them properly or provide extensive education in all areas of carpet cleaning. This is why it’s important that you choose your carpet cleaner carefully. The IICRC certification shows that Timothy's continues it's education to stay on top of all aspects of cleaning.

Should I wait as long as possible before getting my carpets cleaned?
 No. 
Dirt is an abrasive – like sandpaper. Every time you step on your carpet, you grind dirt into the carpet fibers. This cuts your carpet, just as if you had used a knife. This cutting causes your carpet to wear out faster. A dirty carpet will not last as long as a clean carpet. And while regular vacuuming helps – by itself, it’s simply not enough. The longer you wait to have your carpet cleaned the more damage you do to your carpet and the faster it wears out.

Is dirt the only thing removed from my carpets as a result of having them professionally cleaned?
 No. As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust – and hundreds of other chemicals. When you come into your home, you carry those pollens, bacteria and chemicals in your hair, and on your skin, clothing, and shoes. Not surprising, many chemicals and toxins wind up in your carpet. If you have allergies, asthma, emphysema, or other breathing problems, you need to have your carpet cleaned often (every 6 months), to remove the pollens, fungus, smoke and chemicals in your carpet. Everyone else should have their carpet cleaned yearly to help keep your home healthy. 

Help! I have a spot or spill, what should I do? Make sure to treat spots and spills immediately. The longer you wait, the harder they are to remove. Always BLOT up spills (don’t rub or brush as this damages carpet fibers). Soak up as much liquid as possible and/or scrape up any pieces of residue. For non-oil based spots, apply a light amount of luke warm water to spot (don’t soak), agitate lightly, & and blot spot with a white towel. Continue until towel no longer pulls color from the spot. Some spots require professional treatment. Usually the spotters available on the market can set stains in permanently and/or discolor or bleach your carpet. Please use caution when using these types of products. If unable to successfully remove, please call Timothy’s for assistance.

How do clean carpets help improve the indoor air quality of your home? 'Indoor Air Quality' has become a concern to many. Various construction materials, interior finishes, and cleaning agents all impact the indoor environment. Dust is everywhere. Clean, dry, well-maintained carpets improve air quality. Carpet is your homes largest filter. It traps airborne particles, lint, dirt, and sand. Vacuuming is an important step in keeping your carpets clean.  A good vacuum can remove up to 80% of soil that is in your carpet. The vacuum not only cleans the carpet but actually can retrain your carpet fibers to stand up properly. The result of a good suctioning vacuum will be newer looking carpets that will be easier to clean. It is not a good idea to let the carpet remain soiled for long since this only aggravates asthma sufferers and allows allergens to build up further. A good rule of thumb is to vacuum once per week for every person/animal living in your home. Carpet manufacturers recommend that carpets should be professionally cleaned using the truck mounted hot-water extraction method every 12-18 months. This, along with good vacuuming practices, will keep your carpets looking good, will prolong the life of your carpet, and (along with a clean air duct system) will help improve the indoor air quality of your home.


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